top of page

Terms & Conditions

Terms and conditions for the supply of goods through the Donia Rae online store (doniarae.co.uk). These Terms and Conditions shall apply to all contracts entered into by Donia Rae (“Donia Rae”, “we”, “our”, or “us”). By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.

 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms & Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

 

Our store is hosted on wix. They provide us with the online platform that allows us to sell our products and services to you.

 

Submission of Information 

Please ensure all information supplied is written out exactly as it should be in the final version, please ensure information is carefully proof read and double-checked. Please include all titles, capitalisation, abbreviations and punctuation. Guest names, address’, poems, quotes, lyrics, vows etc must be typed in an editable format such as word or excel. Please supply the envelope address’ as they should be laid out and written on the envelope. If any amends/changes are required, this will incur an additional charge. Any amends that have occurred on the part of Donia Rae will be re-done immediately and shipped at my own expense. 

 

Travel

Travel and accommodation fees may apply for on-site events. 

 

Turnaround and Delivery

Please allow at least 14 working days for the turnaround on envelopes and place cards on orders of up to 125. Turnaround time on larger projects will be arranged with the client as timings vary throughout the year. 

The client will be responsible for all shipping fees, shipping will be a trackable service and the shipping total will be added to the checkout. For a quick turn around and for rush orders an additional charge of 40% is added to the invoice total. Shipping rates may also apply.

 

Defective and Damaged Items

All parcels must immediately be opened in the presence of the Courier upon receipt of the goods, to verify that the Goods are contained in the parcel are untampered with and undamaged. You acknowledge that if you fail to do this and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.

If you should receive an item that is defective, damaged or not what you ordered, please contact us here within 5 working days. We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will confirm the return address in writing, once you have contacted us about the fault.

 

Refunds and Exchanges

In the unlikely event that you are unhappy with your order please don’t hesitate to contact us hello@doniarae.co.uk 

Each item is made to order, therefore we cannot offer a refund on a product unless it is found to be faulty. In certain circumstances we may be able to offer a replacement.

Upon receipt of items, the Paypal account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 72 hours of receipt. Your credit card company may take 4-7 working days to credit your account.

 

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 3 working days after placing your order to receive your refund in full, if you cancel any later than this you will not receive a refund unless you have found a fault with the item after receipt. If you wish to exercise your right to cancel this contract please contact us at hello@doniarae.co.uk. After receiving your product a refund can only be issued if a fault on Donia’s end has occurred, as the item is individual to you it cannot be returned to be resold. 

 

Product Pricing & Descriptions

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products that appear on the website are correct at the time when the relevant information was entered onto the system. Please note that the item you receive will not be exactly the same due to the handmade nature of the products. Although we aim to keep the products as similar as possible. 

 

If there are any problems with your order, you will be contacted by a member of Donia Rae either by email or by phone.

 

Paper and Materials 

There will be no discount to prices for supplying your own materials but I am happy to advise on suitable materials for no extra charge. 

The client must send a sample of any materials/card stock to be approved before the project can be confirmed where providing their own stock, some card stock can cause issues so approval is necessary. 

All materials must be posted at the clients expense unless otherwise stated and agreed upon. Where clients are providing materials, please supply 20% extra, i.e. for 100 place cards, the client must provide an extra 20%, making this 120 place cards.

Intellectual Property

The entire content of this website, including all calligraphy, products, designs, photographs, logo, copyright, trademarks and other intellectual property rights it contains, including the use of the name Donia Rae or Donia Rae Designs. You may store, print and display the content supplied solely for your own personal use and you may draw the attention of others within your organisation to material posted on our site. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. By using this service, you agree that you will not attempt to undermine the integrity of this website.

 

Agreement

These terms and conditions set out the entire agreement between you and Donia Rae in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.

 

Contact Information

If you have any questions about these Terms & Conditions, please contact us at doniarae.co.uk

bottom of page